No Fluff, Just Results: Kevin’s Work Experience and Your Path to Progress

Meet Kevin: Your All-Star Communicator, Project Manager, and Web Expert

SKILLS AND EXPERIENCE

I'm a project manager who understands design, development, and marketing.

I specialize at supporting leaders offload time-consuming and stressful tasks.

I'm a polymath with a unique collection of skills.

Want someone who can do a little bit of everything for you? I'm your man.

Hey there!

I'm a web development project manager with loads of experience managing remote teams using tools like ClickUp, Asana, Miro, Trello, Basecamp, and Slack. I'm great at breaking down projects into sprints, collaborating with developers, and testing for quality. Oh, and I also know my way around project management best practices and have worked with early-stage startups, so I can help you keep things running smoothly.

But that's not all! I also worked as a communications VA who specialize in time management and delegation. I'll set up efficient communication channels for everyone involved and create documentation to streamline processes. I'll learn your routine and build a plan to get rid of repetitive tasks, so you can focus on the important work. Plus, I can handle both personal and business tasks, so you don't have to worry about juggling different projects.

In the past, I worked as a writer and I've ghost-written about personal development, finance, productivity, food and travel, online marketing, and sports fitness and nutrition for over 5 years.

I've also got a great track record in customer service and tech support, consistently receiving top feedback from customers. Plus, I'm a pro at turning support calls into sales calls.

Finally, with 10 years of experience in Sales and Marketing, including 4 years in Leadership Support and Training, I'm confident in my ability to help you take your business to the next level, no matter what industry you're in.

Contact me on Upwork.

Transform Your Business: Kevin's Comprehensive Approach to Web Development & Growth

Mastering the Web: My Journey from Virtual Assistant to Project Management Pro

Interested in learning how I manage web development projects from start to finish? View my detailed checklist here.

PROJECT MANAGEMENT

I manage projects from planning to completion, ensuring that the client's goals are met in the end.

I receive project specifications and information from clients to build websites, apps, and online marketing campaigns.
I work with clients who are too overwhelmed to make decisions and too busy to answer questions. I make do with the limited information that we have and make it work somehow.
I work with an international team and many of our team members don’t speak English as a first language. I'm very specific with the way I communicate and provide visual representations of the instructions like screenshots and video.

Interested in learning how I manage web development projects from start to finish? View my detailed checklist here."

Learn from the best: Check out our expertly-crafted SOP samples.

Projects I’ve handled include:

Click to expand.

Web Design and Development

Many clients want a website that will properly represent who they are on the interwebs.

I receive the design and develoment scope from the account manager.

I plan the project and map out the deliverables and delivery dates.

The design gets communicated and prepared by the design team.

The client approves the design.

The development begins work on the design.

I perform quality assurance checks on the finished product making certain that the output on desktop and mobile matches the design document.

The client is happy because the output is everything they wanted in their website.

Interested in learning how I manage web development projects from start to finish? View my detailed checklist here.

Learn from the best: Check out our expertly-crafted SOP samples.

Web, Desktop, and Mobile App (iOS and Android) Development

An app takes your relationship with clients to the next level, giving you the advantage of increased trust and connection via push notification and other app technology.

Project Planning: We review the scope provided by the account manager and coordinate costs with design and development team.

The scope gets firmly established and all possible obstacles and potential causes of delay and increased cost gets addressed.

The copy gets provided by the client or written by our writer.

The design gets prepared by the design team.

Development begins.

I coordinate tasks and project status using the client's preferred project management software.

I also perform QA tests to ensure that the output matches the design documents before submitting the output for client review.

Multimedia Production and Post Production

Marketing requires captivating words, and the right amount of photos and videos.

I work with a copywriter, designers, and editors to deliver on the client's marketing media needs.

Digital Asset Management

Lots of files and folders are created when working on a large project and with a big enough team.

I make sure that all the files and folders are organized and documented making retrieval effortless for anyone, including C-Level Executives who are not computer savvy.

All files are stored in Google Shared Drive or Dropbox, with each file labeled and documented using quick links in a spreadsheet.

The spreadsheets I create serve as a well-organized one-pager, providing a bird's-eye view of where all the files and important information are located.

Tools, passwords, access organized and documented in a password manager or a secure spreadsheet.

Digital Asset Translation

Client has a best-selling product in the US Market and would like to expand to a Spanish-Speaking Market.

We review the product along with all the sales and mareketing materials to provide a quotation for the translation and creation.

I work with top-level translators, voiceover professionals, actors, graphic designers and video editors.

Systems Integration

Client wants to automate process.

Do you have several time-consuming manual processes?

I could direct you to different apps and online solutions to get things to work.

We can automate adding sales inquiries into a CRM and add prospects to your calendar.

Since automation and processes vary from company to company, let me know what you'd like to automate and I would recommend the best tools.

Day-to-Day Operations Management and Support

Are the tasks being done on schedule?

Do the creative and technical team need resources or answers from the client?

Do you need someone you can trust with payroll, procurement, and other sensitive tasks?

By assigning tasks to me, you buy back more time so you can allocate your resources to something more valuable.

Client Relationship Management, Vendor Account Management, Talent Management, Customer Service, and Tech Support

Client relationship management: I can represent you to the client. I can take over difficult or time-consuming clients.

Vendor Account Management: I can manage vendor account

Talent Management: I can handle pre-screening of talents, assignment of work, and monitoring of tasks and progress.

Customer Service: I was a top-rated customer service rep for COMCAST. You can depend on someone of my caliber to keep your customers satisfied. I can listen to your clients speak about any topic for five hours or longer.

Technical Support: I've been doing troubleshooting and technical support since my first job. I can learn any tool, software, system in a few sessions of use and I can teach you how to use it well or summarize the info to "just what you need to know." I write many how-to guides for our end clients on how to use our system, Wordpress, Elementor, Kajabi, etc.

QUALITY ASSURANCE

I have a keen eye for detail. I am skilled in providing quality assurance for a range of projects. Whether it's websites, apps, content, or other deliverables, I meticulously inspect every aspect of the project to ensure it meets the client's expectations.

Throughout my career, I have worked with a variety of development and technical teams to coordinate necessary corrections and ensure that any issues are addressed promptly. I am also experienced in troubleshooting and problem-solving, and I can quickly identify and resolve any issues that arise during the quality assurance process.

With my experience and attention to detail, you can be confident that your projects will always meet the highest standards of quality.

COMMUNICATIONS MANAGEMENT

Effective communication is key to any project's success. As your communications manager, I can streamline your communication by becoming the primary point of contact for all your internal and external communication. This includes email, phone calls, chats, and video conferencing.

I possess native level English skills in speaking, writing, and listening. I can ensure that all communication is clear, concise, and effective.

I am also familiar with several CRM systems such as Hubspot, Salesforce, and Zoho, and have experience with basic CRM related tasks such as data entry, lead generation, and email marketing. I can help you organize your contacts, manage your sales pipeline, and improve your customer engagement.

VIRTUAL ASSISTANT

Take a break from being a professional firefighter and make your life more peaceful.

I've helped a variety of executives, leaders, entrepreneurs, and families get their lives back on track.

I do the time-consuming work so you can focus on what matters most.

I can login and pilot your key accounts so you no longer need to login yourself.

I can take charge and cover data entry, scheduling, reminders, emails, and management or any task that you would prefer to not do yourself.

I can also help with basic marketing and technical tasks as well as other random tasks.

PROFESSIONAL WRITER

Click here to read more about my experience.

I'm an experienced writer. I'm confident in my ability to effectively communicate complex ideas and instructions to various team members, utilizing screenshots and screencasts when necessary to ensure clarity. My writing helps technical teams do their best work even when some members have limited communication skills or have trouble expressing themselves.

I have created content tailored to the specific needs and industries of a diverse range of clients throughout my career. My extensive writing experience includes:

Blogging: Crafting engaging, informative, and SEO-friendly blog posts that resonate with readers and drive traffic to websites.
Social Media: Building a significant following on various platforms by creating captivating and shareable content that encourages audience interaction and brand engagement.
Copywriting: Developing persuasive and compelling marketing copy for websites, email campaigns, and advertisements to promote products and services.
Technical Writing: Producing clear, concise, and user-friendly documentation, such as user guides, how-to articles, and instructional manuals for software and technology products.
Creative Writing: Crafting captivating stories, articles, and other narrative content that entertains, informs, and inspires readers.

Here's a list of different writing clients.

WEBSITE ADMINISTRATOR

Click here to read more about my experience.

I have extensive experience managing websites and social media pages for a variety of businesses and organizations.

My skills include HTML, CSS, and various content management systems like Wordpress, Jekyll, Kajabi, and more.

Aside from simple edits, I can also develop and implement website and social media strategies to improve user engagement and increase conversions.

Whether you need a website built from scratch or just need help with updates and maintenance, I can provide you with reliable and professional website administration services.

SOCIAL MEDIA MANAGEMENT

Click here to read more about my experience.

As a social media manager, I can help you achieve your social media goals by managing and growing your social media pages. I can create and curate content that aligns with your brand's voice and values. I can also analyze your social media performance and make recommendations for improvement.

My experience in social media marketing includes implementing strategies for various industries such as e-commerce, B2B, and non-profit. I have a deep understanding of different social media platforms such as Facebook, Instagram, Twitter, LinkedIn, and TikTok.

Speaking of TikTok, I've grown my personal TikTok page to 80,000 followers by creating engaging and shareable content. I also grew my Facebook page to 50,000 followers by building an active community through consistent posting and interaction with followers.

EMAIL MARKETING EXPERT

Click here to read more about my experience.

Email is still the best way to consistently drive 30% views with 2% positive clicks.

I specialize in driving consistent engagement and sales through email marketing and have a proven track record of success.

I've made over $13,364 selling via email in just the past two years alone.

I have grown an organic email list of over 4,000 subscribers and can help you do the same.

I can teach you how to do the same.

Social media changes more frequently than we'd like.

Companies restrict access to our audience as platforms expand into paid ads.

As social media platforms change and become increasingly pay-to-play, email remains a reliable and effective way to reach your audience.

ACCOUNTABILITY PARTNER

Click here to read more about my experience.

As entrepreneurs, we all have weaknesses. It is important to recognize these weaknesses in yourself in order to address them effectively and work towards self-improvement.

Weaknesses that are characterized by low levels of openness, creativity, and conscientiousness can severely limit your ability to succeed in both your personal and professional lives. This will hurt your problem-solving skills, limit your capacity to generate innovative ideas, and undermine your ability to maintain focus and see tasks through to completion.

High levels of neuroticism may cause you to experience anxiety, moodiness, and emotional instability which can hinder your ability to make effective decisions and take risks. On the other hand, being overly agreeable may result in you prioritizing the needs and wants of others over your own, leading to missed opportunities and a lack of assertiveness. Balancing these traits is important in achieving success and fulfillment.

There would be days when your mind or body would refuse to continue working on your most important goal. Having an accountability partner who can help you overcome challenges and stay on track towards achieving your goals is incredibly valuable. They can also serve as a source of stability in the chaotic battlefields of your business, speaking truth about your situation and snapping you out of negative states.

Through my personal experience of overcoming depression and PTSD, I have developed effective systems to keep my mind and body in a healthy peak fighting shape. I can assist you in building similar systems to ensure you're performing at your best. I can be your source of stability in the chaotic battlefields of your business by providing honest and constructive feedback and helping you stay focused on your most important goals.

Here’s a link to my resume.

Here’s a link to my Big Five Personality Test Results.

Here’s a link to my DISC .

Here’s a link to my Kolbe A™ Index.

TOOLS AND TECHNOLOGIES

Click to read more about tools.

Here are the tools and technology that I am using or have used in the past:

I use Basecamp, ClickUp, Miro, Asana, and Trello for project management.

I use Slack, Skype, Google Meet,and Zoom for communication.

I use Mailchimp, SendFox, Aweber, Get Response, and OctoMail for email marketing.

I use ZenDesk and other customer service and tech support ticket tools.

I use Wordpress, Kajabi, Squarespace and Jekyll for website content management.

I use Final Cut Pro and iMovie for video editing

CLICK HERE TO CHECK MY COMPLETE LIST OF TOOLS

As for my current work set-up, I am using an updated MacBook Pro, MacBook Air, iPhone, and Android for work and will be able to assist your team using these systems.

Here's a screenshot of my work computer

Here is a screenshot of the specifications of my travel computer

I can configure my system or upgrade as needed to match your required specifications.

If you require a specific tool or software that I failed to include in my message, I can learn and master said tool within a day or two.

SCHEDULE

I am committed to being able to provide the necessary support that your team needs so I will be logging in consistently at the agreed upon work hours.

I can adjust my schedule (currently 8am-6pm EST), terms and rates to match your requirements.